Company Info
You can order products by:
· CREDIT CARD BY PHONE. Call our order desk to place your order using a credit card (visa, Mastercard
& American Express) Credit Cards are processed through STRIPE for your security and are not stored
by us.
by us.
Call the Order Desk at: +44 (0) 1202 233 268
Our order desk is staffed during North American Eastern Time Zone hours - 8:00AM through 5:30PM. This is approximatey from 1pm
onwards UK time. Prior to 1pm and after 10:30PM your call will go to voicemail and you can leave a detailed message.
onwards UK time. Prior to 1pm and after 10:30PM your call will go to voicemail and you can leave a detailed message.
· PURCHASE ORDER. Issue a Purchase Order by fax or email. For purchase orders being paid with a
Visa or MasterCard or American Express, you may include the complete cardnumber, expiry date, and name on the card on
the PO.
Fax: +44 (0) 1202 830 425 or Email: orders.abthermal@gmail.com
the PO.
Fax: +44 (0) 1202 830 425 or Email: orders.abthermal@gmail.com
If you do not have an already established account with our company
please also send us your standard trade credit reference sheet.
please also send us your standard trade credit reference sheet.
· PayPal. Call us or send us an email listing the items you wish to order. We will send a PayPal Payment
Request to your E-mail address.
Email: orders.abthermal@gmail.com
Email: orders.abthermal@gmail.com
· Bank Wire Transfer. Please contact us for wire transfer details. Most wire transfers incur a fee of $55.00 from our bank,
which is added to the invoice amount.
which is added to the invoice amount.
· Packaging Fees. Cutting Room Fee. There are a number of shipping fees that may be applicable
to your order: they will be shown on your order confirmation. Those fees may include a Box and Tape
fee (from $3.00 to $13.00 depending on the size of the box), a Spool or Pallet fee, or a fee for
special packaging such as for Graphite Sheet or for Hazardous Shipments.
fee (from $3.00 to $13.00 depending on the size of the box), a Spool or Pallet fee, or a fee for
special packaging such as for Graphite Sheet or for Hazardous Shipments.
A Cutting Room Fee of $5.00 applies to all materials that are cut to length from bulk rolls or spools.
· Shipping Methods and Charges. We offer various shipping methods including UPS, FEDEX, USPS
(United States Postal Service) and Truck Carrier. All shipping costs are extra. All shipments are sent
uninsured by default - if you require insurance on your shipment please note such at time of ordering
and a note will be added to the sales order confirmation. All claims for damage or loss must be made
with the carrier. We are not responsible for lost or delayed shipments.
uninsured by default - if you require insurance on your shipment please note such at time of ordering
and a note will be added to the sales order confirmation. All claims for damage or loss must be made
with the carrier. We are not responsible for lost or delayed shipments.
We have been successfully shipping to the UK by USPS Parcel, without a single lost package to date.
All outbound shipments have a US Customes tracking number attached, which will verify that the
shipment was sent from the USA sorting centre and will also show that it has arrived in the UK for further
sorting. This is a very economical method of shipping compared with UPS/Fedex, and typically arrives
in the UK about 3 days after we send it.
All outbound shipments have a US Customes tracking number attached, which will verify that the
shipment was sent from the USA sorting centre and will also show that it has arrived in the UK for further
sorting. This is a very economical method of shipping compared with UPS/Fedex, and typically arrives
in the UK about 3 days after we send it.